Information Societies: Definition, Examples, Pros & Cons

Information Societies: Definition, Examples, Pros & ConsReviewed by Chris Drew (PhD)

This article was peer-reviewed and edited by Chris Drew (PhD). The review process on Helpful Professor involves having a PhD level expert fact check, edit, and contribute to articles. Reviewers ensure all content reflects expert academic consensus and is backed up with reference to academic studies. Dr. Drew has published over 20 academic articles in scholarly journals. He is the former editor of the Journal of Learning Development in Higher Education and holds a PhD in Education from ACU.

information society definition and features, explained below

An information society is a society where electronic information technology mainly facilitates the production, distribution, and consumption of goods and services.

It is characterized by a citizenry with widespread access to digitized information, interactivity in communication, and changes in social organizations driven by technological improvements.

An example of the information society can be seen in the widespread use of smartphones and mobile applications. As a result of smartphones, people can access various kinds of data on-the-fly that could previously only be accessed through browsing designated pages on a computer.

Now with just a few taps on their phones, they can complete transactions with commercial entities or connect with peers remotely, while enjoying diverse offerings from personalized news feeds to streaming content or tracking fitness goals.

In general, the information society brings about an array of opportunities while creating new challenges that may require solutions from society to unlock the potential of such technologies. 

chrisComprehension Questions: As you read through this article, our editor Chris will pose comprehension and critical thinking questions to help you get the most out of this article. Teachers, if you assign this article for homework, have the students answer these questions at home, then use them as stimuli for in-class discussion.

Definition of Information Society

One academic definition of the information society, coined by Manuel Castells, states that an information society is a social structure characterized by the networking of digital technologies that generate, process, and distribute information (Webster, 2001).

This involves a knowledge-based economy, where work processes are integrated with information technology and communication networks.

The information society is a socio-economic system in which the production and exchange of goods and services are mainly conducted via digital media such as computers or other electronic devices (Webster & Blom, 2020).

This integration of information technology (IT) into social and business practices of a society creates new opportunities for consumption, distribution, and sharing (such as the rise of e-commerce) while accelerating modes and channels of communication between people spanning geographical locations, thus accelerating technological globalization

According to Nath (2017),

“…the term information society has been proposed to refer to the post-industrial society in which information plays a pivotal role” (p. 21).

The use of IT also affects how individuals experience their daily routines influencing decision-making in different spheres, such as governance or politics, concerning policies being made/implemented digitally.

As stated by Sorj (2008),

“…the term “information society” is currently the most common way to refer to the set of impacts and social consequences of new information and communication technologies” (p. 25).

Socially speaking, some researchers defined this society as one that facilitates group culture through online means (Inglehart, 2018).

It is a virtual space culture guided by cyber norms & collected understandings that help humans navigate interactions on various platforms despite physical distances! 

Simply, the information society is a socio-economic structure that refers to the shift from an industrial way of life to one where data, information, and services are predominant. 

chrisComprehension Checkpoint: Write your own paraphrased definition of an information society. Key terms you might include in your definition include “digital technology”, “integration”, and “communication.”

Features of Information Society

The main features of an information society revolve around the use and dissemination of information through digital technologies. 

Here are five key characteristics that help define an information society:

1. Ubiquitous Access to Information

In an information society, individuals have access to a vast amount of knowledge and data at their fingertips through various means, such as internet-connected mobile devices, widespread internet access, and online databases or repositories (Webster, 2014).

2. Digital Communication

Communication channels in an information society are primarily digitally based, such as email, video calling, social media applications, instant messaging platforms, etc. 

These enable the faster and more efficient transmission of ideas, collaboration among masses, especially on startups/entrepreneurship initiatives, and cutting traveling overhead for meetings (Webster & Bloom, 2020).

3. Knowledge-Based Economy

The exchange of information serves as the foundation for generating economic growth in this type of society (Webster & Bloom, 2020).

Businesses shift from traditional business methods, like physical retail outlets, to employing high-tech solutions such as AI-powered chatbots, e-commerce ecosystems, and blockchain payments to improve customer experience. 

4. Technological innovation

In information societies, technological innovation takes center stage, with ideas constantly being shared (Webster & Bloom, 2020).

As a result, new concepts usually sprout out, leading to disruptive technologies and massive digital automation reforms across different sectors, from healthcare, supply chains, manufacturing, and digital banking, among others. 

Innovative digitization also drives smart city initiatives, including high energy savings techniques and mass surveillance capabilities (Webster, 2014).

5. Global Interconnectedness

Through social media, which forms the backbone behind the world wide web, there is a great level of interconnectivity among people all over the globe. 

With online conferencing enabled by tools such as ‘Zoom,’ people can collaborate despite being torn apart geographically by thousands of miles. 

The rise of sharing economy platforms, such as Reedsy, Upwork, and Fiverr, as well as initiatives like TEDx talks, has created opportunities for remote freelancing, crowdsourcing, and outsourcing.

This means it’s now possible to conduct business or education without being in the same physical location as your partners (Webster, 2014).

chrisComprehension Checkpoint: How has work changed as a result of the rise of the information society?

10 Examples of Information Society

  • Silicon Valley: Nestled in California, this region is renowned for its world-class tech companies and ambitious startups. It’s a breeding ground of scientific brilliance and engineering excellence – no wonder it has become an epicenter for information technology innovation!
  • Estonia: This digital society boasts one of the world’s most advanced e-governance systems, allowing citizens to access government services online. In addition, Estonia is pioneering a new era of global business with its innovative e-residency program. It allows people worldwide to form an Estonian company without ever needing to travel there.
  • Finland: Another Nordic country known for its technological innovation, Finland, is home to numerous successful tech companies, including Rovio (creator of Angry Birds) and Nokia. In addition, the nation boasts an impressive educational infrastructure, demonstrating its commitment to investing heavily in research and development. This level of investment indicates a robust system that promises beneficial results for the country’s future.
  • Singapore: Singapore is an indisputable powerhouse f the global economy, renowned for its sophisticated technology advancements in finance and transportation. Boasting lightning-fast internet speeds that make it a desirable destination to set up shop for many leading multinational corporations, Singapore’s infrastructure and thriving economic conditions are simply unmissable. 
  • Israel: Dubbed “the startup nation,” Israel has become renowned for its dynamic entrepreneurial ecosystem built on cutting-edge technology across cybersecurity, agriculture tech, and healthcare innovation.
  • South Korea: South Korea is a real trailblazer in the tech world, boasting an astonishing rate of internet access and producing top-notch giants such as Samsung and LG. It’s no wonder this country continues to set the bar for innovation worldwide!
  • Rwanda: Despite being a developing country, Rwanda has made significant strides in becoming an information society through its investment in internet infrastructure and the development of digital services. The country aims to become Africa’s leading knowledge-based economy by 2025.
  • Japan: Often considered a pioneer in technological advancement, Japan has always been at the forefront of innovation when it comes to electronics manufacturing, robotics engineering, and automotive technology.
  • Denmark: Renowned for demographic data, digitized health records, and efficient public management of services. It has built a real-time labor market intelligence portal that is publicly available to help workers make better career decisions and develop new occupational skills
  • UAE: Rapid digital transformation efforts in the United Arab Emirates have given way to many citizen-centered e-governance initiatives, as well as driving the growth of sector-based smart city projects at an excellent pace across main cities.
chrisComprehension Questions: What aspects of the society in which you live demonstrate that you are living in an information society? Consider the ways you access information, purchase products, and communicate with friends.

Benefits of an Information Society

An information society brings about many benefits, such as better access to information, improved communication, economic growth, better healthcare and education, and many more.

Below are some benefits of an information society:

  1. Access to Information: Living in an era where information is easily accessible is truly remarkable. With just one click, we can access limitless knowledge that facilitates self-education and informed decision-making while helping us broaden our understanding of the world (Polyviou, 2007). In a constantly changing environment like ours, these capabilities are absolutely invaluable.
  2. Improved Communication: The power of cyberspace and social networking sites has enormously impacted our capacity to interact with individuals from across the globe, regardless of their location (Webster & Bloom, 2020). This has facilitated easier communication channels fostering exceptional worldwide teamwork opportunities previously considered unattainable.
  3. Economic Growth: Technology advancements have led to new industries and job opportunities that did not exist before, such as digital marketing and e-commerce. They have revolutionized businesses globally, leading to increased employment rates (Webster & Bloom, 2020).
  4. Increased Efficiency: Automation through tech improvements has increased productivity in various fields, such as manufacturing or healthcare (Polyviou, 2007). They are reducing costs while improving the quality and speed of operations, benefiting all.
  5. Enhanced Education: In information societies, online courses are accessible from anywhere worldwide. They are becoming increasingly popular with students giving more options while convenience while remote self-paced learning helps reduce education expenses saving money for learners (Webster & Bloom, 2020).
  6. Better Health Care: Telemedicine or health apps let patients receive guidance professionally from certified medical practitioners when they need it most (Polyviou, 2007). In addition, information societies are providing quick adept solutions via smart devices without needing physical visits, saving time and resources and enhancing timely treatment delivery.
  7. Better Participatory Democracy: Giving citizens access to information makes it easier for them to make informed decisions, especially during elections. This helps create a more balanced and fair representation of interests in the political landscape.

Drawbacks of an Information Society

While information society has facilitated unprecedented connectivity and access to information, some undeniable drawbacks remain – from cybersecurity risks to information overload.

Now let’s look at some cons of the information society:

  1. Reduced Face-to-Face Interaction: As technology plays an ever-growing role in both business and social settings, there is a clear decline in the need for people to come together physically. Consequently, opportunities for face-to-face interaction have dwindled significantly (Polyviou, 2007).
  2. Cyber Risks: The introduction of digital signals has also exposed us to greater threats to our identities online, with people out there actively attempting designed to take our data and use it for nefarious purposes, causing serious harm or sometimes irreparable damage (Webster & Bloom, 2020).
  3. Technological Unemployment: There are frequent concerns as businesses opt for automation at scales leading to a considerable decrease in available job positions contributing towards social inequality and unrest (Polyviou, 2007).
  4. Digital Divide: The development of digital technologies is uneven, to say the least. Those with wealth, education, and resources get digital technologies first. Those without access to money or resources may never get access to digital technologies. As a result, inequality – in the form of unequal access to technology and therefore information – is a key problem within information societies.
  5. Information Overload: With so much information available across several platforms, from podcasts, YouTube Channels, and Instagram influencers, among others. It’s easy for people to become overwhelmed with an overload of data, sometimes leading to indecisiveness (Polyviou, 2007).
chrisComprehension Checkpoint: In your own life, what positive and negative impacts have you felt from the ubiquity of digital technologies?


Our current society operates in what’s known as the “information society.” This refers specifically to our dependence on utilizing powerful tools such as information and communication technology (ICT). 

These have enabled us to communicate in ways never before possible – facilitating widespread economic growth while improving efficiency within industries such as education or healthcare.

Additionally, it has helped enhance democracy via participatory processes. 

Unfortunately, this new era also brings its share of issues.

They include decreased face-to-face interaction, cybersecurity risks, potential technological unemployment, a digital divide, and, more broadly – an overwhelming feeling of information overload. 

So, citizens must be aware and understand how they can use technology ethically and responsibly while protecting their data from malicious actors. 


Inglehart, R. (2018). Culture shift in advanced industrial society. Princeton: Princeton University Press.

Nath, H. (2017). The information society. Space and Culture, India4(3), 19–27.

Polyviou, Z. (2007). The information society: Advantages and disadvantages. Cardiff: University of Wales.

Sorj, B. (2008). Confronting inequality in the information society. Centro Edelstein.

Webster, F. (2001, January 1). Information society (N. J. Smelser & P. B. Baltes, Eds.). ScienceDirect; Pergamon.

Webster, F. (2014). Theories of the information society (4th ed.). New York: Routledge.

Webster, F., & Blom, R. (2020). The information society reader. New York: Routledge.

Viktoriya Sus

Viktoriya Sus (MA)

Viktoriya Sus is an academic writer specializing mainly in economics and business from Ukraine. She holds a Master’s degree in International Business from Lviv National University and has more than 6 years of experience writing for different clients. Viktoriya is passionate about researching the latest trends in economics and business. However, she also loves to explore different topics such as psychology, philosophy, and more.

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This article was peer-reviewed and edited by Chris Drew (PhD). The review process on Helpful Professor involves having a PhD level expert fact check, edit, and contribute to articles. Reviewers ensure all content reflects expert academic consensus and is backed up with reference to academic studies. Dr. Drew has published over 20 academic articles in scholarly journals. He is the former editor of the Journal of Learning Development in Higher Education and holds a PhD in Education from ACU.

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